Privacy Policy

Effective Date: Apr 25, 2025

1. Introduction

Civilized AI is a Delaware Corporation.

This Privacy Policy describes Civilized AI's ("Company") practices regarding information we collect about you and the choices available to you regarding such information through our various services. For purposes of this Privacy Policy, unless otherwise stated, "information" or "personal information" means information relating to an identified or identifiable individual.

This Privacy Policy applies to information we collect where we control the purposes and means of processing, specifically information we collect through any of our websites, emails, or other online services that link to this Privacy Policy (the "Service") or other sources identified below. Please note that your use of the Service is subject to our Terms of Use.

This Privacy Policy does not apply to:

  1. the practices of third parties we do not control
  2. information that has been anonymized or, to the extent permitted by law, deidentified

For our contact details, see the Contact Us section below.

2. Collection

This section describes the information we collect and how we collect it.

Information You Provide through the Service. When you use the Service, you may be asked to provide information to us, such as when you create an account. The categories of information we collect in this context include:

  1. Contact Identifiers, including your name, email address and phone number.
  2. Account credentials, including your username, password, password hints, and other information for authentication or account access.
  3. Content, including content within any messages you send to us (including through chat, email, text, or over the phone, feedback, questions, or survey responses) or publicly post on the Service.

Please do not provide any information that we do not request.

Information from Your Browser or Device. When you use the Service, we and third parties we work with automatically collect information from your browser or device. The categories of information we automatically collect in this context include:

  1. Device identifiers, including your device's IP address.
  2. Device information, including your device's operating software and browser (e.g., type, version, and configuration), internet service provider, and regional and language settings.
  3. Internet activity, including information about your browsing history and interactions, such as the features you use, pages you visit, content you view, time of day you browse, and referring and exiting pages.
  4. Non-precise location data, such as location derived from an IP address or data that indicates a city or postal code level.

This information is automatically collected through cookies and other tracking technologies incorporated into our Service. Cookies are browser-based text files which are dropped on your browser when you visit a website, or open or click on an email. There are various types of cookies, including session cookies (which expire when you close your browser) and persistent cookies (which do not expire until a set expiration date or you manually delete them). Cookies may be first party (served directly by us) or third party (served by third parties we work with).

We may also use voice processing technologies. With your consent, we may get access to the microphone on your device and collect audio to effectuate an instruction or request by you. We only maintain audio long enough to complete your instruction or request and then immediately delete it. We may use and retain non-audio data associated with the collection, including transcriptions of calls you make with us, for additional purposes such as data analytics and in accordance with this Privacy Policy.

Information from Other Sources. We also collect information from other sources, including:

  1. Third party vendors and related parties we work with in connection with receiving analytics, security, and fraud prevention services.
  2. Social media platforms with which you interact.
  3. Data providers, such as licensors of private and public databases.
  4. Public sources, such as information in the public domain.

Information We Infer. We infer new information from other information we collect, including to provide or maintain our Service.

Sensitive Information. We do not collect information that may be considered sensitive under applicable law.

3. Purposes for Collection and Use

Our purposes for collecting and using information include:

  1. Providing services. To operate the Service, establish and maintain your account, and provide support.
  2. Personalizing your experience. To show you content we believe you will find interesting.
  3. Communications. To communicate with you about updates, security alerts, changes to policies, and other transactional messages. We do not send messages to you for marketing purposes.
  4. Analytics. To understand trends, usage, and activities.
  5. Improvements. To develop and improve our services.
  6. Security and enforcement. To prevent, detect, investigate, and address fraud, breach of policies or terms, or threats or harm.
  7. At your direction or with your consent.
  8. Non-personal information. Where we deidentify information, we commit to maintain and use it in deidentified form and not attempt to reidentify it.

4. Disclosure

We disclose the information we collect for the purposes described in this Privacy Policy. The categories of persons to whom we disclose information include:

  1. Service providers (e.g., natural language processing, payment processing, data analytics, website hosting, technical support).
  2. Third party vendors and related parties that independently control the purposes and means of processing your information.
  3. Affiliates and related entities.
  4. The public, for information you make public.
  5. Government Entities, in connection with our Service. We do not disclose personal information about users or accountholders to these government entities.
  6. Recipients in a merger or acquisition.
  7. Recipients for security and enforcement, to comply with the law or legal process.
  8. Recipients at your direction or with your consent.
  9. Non-personal information, for any purpose permitted by law.

5. Third Parties

Our Service may link to, or be incorporated into, websites and online services controlled by third parties, including those of government entities. Except where third parties act as our service providers, they, and not us, control the purposes and means of processing any information they collect from you, and you should contact them directly. We encourage you to consult their privacy policies and terms of use.

6. Processing on behalf of Government Entities

In connection with providing services to our government entity customers, we collect and use information on their behalf ("government entity data"). Our processing of government entity data as a processor or service provider is governed by the terms of our service agreements with the government entity, and not this Privacy Policy. We are not responsible for how government entities treat the information we collect on their behalf, and we recommend you review their privacy policies and terms.

7. Your Privacy Choices

Communications.

  1. Emails. To stop receiving emails, change your communication preferences through your account settings, follow the unsubscribe instructions near the bottom of such emails, use our chat function, or email us (see Contact Us below) with the word UNSUBSCRIBE in the subject. You cannot opt out of transactional emails.
  2. Texts and calls. To stop receiving texts, reply “STOP” to any text; to stop calls, request opt-out during any call or contact us. You may also opt out via our chat function.

Accounts. If you have an account with us, you can delete it by emailing us at contact@civilized.ai. We may retain certain information in de-identified or anonymized form.

8. Children

The Service is not directed toward children under 13, and we do not knowingly collect personal information (as defined by COPPA) from children. If you believe we have collected personal information from children, please contact us (see below) and we will delete it in accordance with COPPA.

9. Security

We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect information about you. Transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

10. Retention

We retain information for the length of time reasonably necessary for the purpose for which it was collected, and as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

11. International Transfer

We are based in the U.S. If you are located outside the U.S., your information may be transferred to and processed in the U.S. or another country where we operate. Where required by applicable law, we will provide appropriate safeguards for data transfers.

12. Changes to this Privacy Policy

We reserve the right to revise and reissue this Privacy Policy at any time. Any changes will be effective immediately upon posting. Your continued use of our Service indicates your consent to the Privacy Policy then posted. If the changes are material, we may provide additional notice.

13. Contact Us

The controller under this Privacy Policy is:

Civilized AI ("Company," "we," "our," or "us")
612 Andrew Higgins Blvd, New Orleans, LA 70130
contact@civilized.ai

If you have questions about our practices or trouble accessing this Privacy Policy, please contact us at the postal or email address above.